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Customer care

OnStar

Are OnStar services available after the end date?

No. All OnStar services in Europe, and WiFi services using OnStar hardware, will end after 31 December 2020.

Can I still buy OnStar core services and Wi-Fi until the service ends?

Yes.  You can continue to buy OnStar core service subscriptions and Wi-Fi data packages from OnStar Europe Ltd and the nominated mobile network operator for use before 31 December 2020. Services will end after 31 December 2020.

Will OnStar's automatic crash response remain active after the end date?

No. All OnStar services in Europe will end after 31 December 2020.

I paid for an OnStar package directly through my retailer, and the package runs past 2020. What will happen?

To find out what will happen, please contact the Opel/Opel Customer Contact Centre.

I've paid for an OnStar package directly through OnStar which runs past 2020. What will happen?

The OnStar service will remain in effect until 31 December 2020. We'll pay any balance refunds in line with applicable terms and conditions.

Is OnStar owned by Opel/Opel?

No. OnStar is a service owned and operated by OnStar Europe Limited, a General Motors company.

What happens to current OnStar subscribers?

If you're a subscriber, you can continue benefiting from OnStar services until 31 December 2020. Services will end after this date.

What will OnStar do with my data after 31 december 2020?

OnStar and General Motors only processes and stores your data for as long as needed, and only for purposes you've agreed in our Privacy Statement. For example, if you've bought a subscription from us, we're required to keep your data for up to 10 years due to audit processes that must be carried out. For more information about how we use your data, please refer to our Privacy Statement.

Why is the Onstar service ending?

In August 2017, Groupe PSA (today: Stellantis NV) bought the Opel and Opel car brands from General Motors. OnStar Europe Limited wasn't part of this purchase and is still owned by General Motors.
 
So OnStar services and Wi-Fi services enabled by the OnStar connection (if available in your country) will end for Opel, Opel, Cadillac and Chevrolet cars on 31 December 2020.

Will my retailer still receive vehicle information from my car after the end date?

No. Retailers who were chosen by customers to receive OnStar vehicle data won't receive any after 31 December 2020.

Will OnStar no longer be available in europe?

OnStar services won't be available after 31 December 2020. We understand some customers may worry about this affecting their OnStar service. But we assure all customers with trial or paid subscriptions that OnStar will continue to deliver the same exceptional service and peace of mind right up to that date.

Will OnStar services still be available until 31 december 2020?

Yes. OnStar Europe Ltd remains focused on delivering the same exceptional service right up until 31 December 2020.

Will OnStar still have access to my vehicle's data after the end date?

No. OnStar only receives data to provide services to its customers. After 31 December 2020 the services will end, and OnStar Europe Ltd won't receive vehicle data after this date.

Will OnStar's stolen vehicle service still work after the end date?

No. All OnStar services in Europe will end after 31 December 2020.

Will Wi-Fi still work in my car after 31 december 2020?

No. Your Wi-Fi service will end after this date

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Opel will use reasonable efforts to ensure that the contents of this Site are accurate and up to date but does not accept any liability for any claims or losses arising from a reliance upon the contents of the Site. Some of the information on this Site may not be correct due to product changes which may have occurred since it was launched. Some of the equipment described or shown may only be available in certain countries or may be available only at extra cost. Opel reserves the right to change product specifications at any time. For the actual product specifications in your country, please consult your Opel dealer.

 

Feature descriptions and illustrations may refer to or show optional equipment not included in standard delivery. The information contained was accurate at the time of publishing. We reserve the right to make changes in design and equipment. The colors shown are approximate actual colors, only. Illustrated optional equipment is available at extra charge. Availability, technical features and equipment provided on our vehicles can vary or may only be available in certain countries or may be available at extra costs, only. For precise information on the equipment provided on our vehicles, please contact (XYZ) or your local Opel partner.

 

* The fuel consumption and CO2 emissions figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. This WLTP procedure replaces the European drive cycle (NEDC), which was the test procedure used previously. Due to more realistic test conditions, the fuel consumption and CO2 emissions measured under the WLTP are, in many cases, higher compared to those measured under the NEDC. The fuel consumption and CO2 emissions figures may vary depending on actual conditions of use and on different factors such as: specific equipment, options and format of tires. Please contact your dealer for further information. For more information on WLTP click here.

 

** The fuel consumption and CO2 emissions figures mentioned are determined according to the new test procedure WLTP and the relevant values are translated back into NEDC to allow the comparability with other vehicles. Please contact your dealer for the latest information. The values do not take into account in particular use and driving conditions, equipment or options and may vary depending on the format of tires. For more information on official fuel consumption and CO2 emission values, please read the guideline "Guideline for fuel consumption, CO2 emissions of new passenger cars" freely available in all point of sales or at [example for France : ADEME - Agence de l’Environnement et de la Maîtrise de l’Énergie (Éditions, 2 square Lafayette, BP 406, F-49004 Angers Cedex 01) or http://www.carlabelling.ademe.fr/.]

 

*** The range and electric consumption figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. They may vary depending on actual conditions of use and on different factors such as: speed, thermal comfort on board the vehicle, driving style and outside temperature. The charging time depends in particular on the power of the charger on board the vehicle, the charging cable and the type and power of the charging station used. Please contact your dealer for further information. For more information on WLTP click here.

 

**** The fuel consumption, CO2 emissions and range figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. This WLTP procedure replaces the European drive cycle (NEDC), which was the test procedure used previously. Due to more realistic test conditions, the fuel consumption and CO2 emissions measured under the WLTP are, in many cases, higher compared to those measured under the NEDC. The fuel consumption, CO2 emissions and range figures may vary depending on actual conditions of use and on different factors such as: charging frequency, driving style, speed, specific equipment, options, format of tires, outside temperature and thermal comfort on board the vehicle. Please contact your dealer for further information. For more information on WLTP click here.