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OnStar

Onstar FAQ

General

When will OnStar services end?

Please note that all OnStar and Wi-Fi services enabled by the OnStar connection (if available in your country) will end by Dec. 31, 2020.

This includes the Wifi services of the OnStar telecommunications partner as well as the automatic crash response.

For all vehicles with OnStar the free 12-month service trial (excluding WiFi) can be activated until November 30, 2019. This will no longer be possible at a later date.

Last chance to activate 3-months/ 3 GB (whichever comes first) Wifi service trial is March 31, 2020.

Data privacy

What (personal) data is shared with OnStar and for what purposes?

OnStar does not collect your data unless you subscribe to the OnStar services. If you subscribe to the OnStar services, OnStar collects data that you share with them in order to provide your OnStar services to you. To view the OnStar Privacy Policy, log in to the OnStar portal and go to "My Profile".

 

Can I prevent OnStar from using my data?

You can request deletion of your data. See OnStar Privacy Policy for details.

 

What about OnStar tracking me and knowing where I am?

OnStar does not track you. You are in control of when OnStar uses your location, the privacy button allows you to mask your location at any time. If you change your mind, you can press the privacy button again to reveal your location for OnStar services. Only in the case of an emergency will this be overruled to protect your life.

 

What data is collected?

OnStar collects data that you share with them in accordance with its Privacy Statement to provide you with your subscribed OnStar services.

Customer information - such as name, address, e-mail, security information such as PIN, emergency contacts (in case you want a loved one to be contacted if you have an emergency)

Vehicle data - such as odometer, mileage, tyre pressure, oil life, fuel levels, diagnostics.

Vehicle location - to provide destination download, stolen vehicle assistance and emergency services.

See OnStar Privacy Statement for details.

 

Can I decide which data is collected?

Yes you can. OnStar will ask you to provide some basic customer information when you register. You may wish to share additional data beyond that e.g. emergency contact information directly at registration or later on.

 

How do I know what data is collected by OnStar?

When you register for OnStar we will provide detailed information about what data will be collected and what it is used for.

 

How will this data be used?

The data OnStar collects will only be used to deliver subscribed services to you. We will never forward your data to 3rd parties without your consent.

 

Is the data transferred to other countries?

All OnStar service data is stored and remains on servers in Europe. Some general customer data may be transferred through servers in the U.S. for billing and payment processing purposes only. To view the OnStar Privacy Policy, log in to the OnStar portal and go to "My Profile".

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EXPERIENCE OPEL
ABOUT OPEL

All OnStar services and Wi-Fi services will cease to be available on December 31st, 2020.  No trial or paid subscriptions or services, including emergency response services, will be available after that date. All services subject to mobile network coverage and availability. OnStar services are provided by and require an account with OnStar Europe Ltd. Check your local site for further information on OnStar and Wi-Fi services. Opel is not responsible for the provision of the OnStar and Wi-Fi services, which are provided by OnStar Europe Limited, a GM Company. 

Opel will use reasonable efforts to ensure that the contents of this Site are accurate and up to date but does not accept any liability for any claims or losses arising from a reliance upon the contents of the Site. Some of the information on this Site may not be correct due to product changes which may have occurred since it was launched. Some of the equipment described or shown may only be available in certain countries or may be available only at extra cost. Opel reserves the right to change product specifications at any time. For the actual product specifications in your country, please consult your Opel dealer.

 

Feature descriptions and illustrations may refer to or show optional equipment not included in standard delivery. The information contained was accurate at the time of publishing. We reserve the right to make changes in design and equipment. The colors shown are approximate actual colors, only. Illustrated optional equipment is available at extra charge. Availability, technical features and equipment provided on our vehicles can vary or may only be available in certain countries or may be available at extra costs, only. For precise information on the equipment provided on our vehicles, please contact (XYZ) or your local Opel partner.

 

* The fuel consumption and CO2 emissions figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. This WLTP procedure replaces the European drive cycle (NEDC), which was the test procedure used previously. Due to more realistic test conditions, the fuel consumption and CO2 emissions measured under the WLTP are, in many cases, higher compared to those measured under the NEDC. The fuel consumption and CO2 emissions figures may vary depending on actual conditions of use and on different factors such as: specific equipment, options and format of tires. Please contact your dealer for further information. For more information on WLTP click here.

 

** The fuel consumption and CO2 emissions figures mentioned are determined according to the new test procedure WLTP and the relevant values are translated back into NEDC to allow the comparability with other vehicles. Please contact your dealer for the latest information. The values do not take into account in particular use and driving conditions, equipment or options and may vary depending on the format of tires. For more information on official fuel consumption and CO2 emission values, please read the guideline "Guideline for fuel consumption, CO2 emissions of new passenger cars" freely available in all point of sales or at [example for France : ADEME - Agence de l’Environnement et de la Maîtrise de l’Énergie (Éditions, 2 square Lafayette, BP 406, F-49004 Angers Cedex 01) or http://www.carlabelling.ademe.fr/.]

 

*** The range and electric consumption figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. They may vary depending on actual conditions of use and on different factors such as: speed, thermal comfort on board the vehicle, driving style and outside temperature. The charging time depends in particular on the power of the charger on board the vehicle, the charging cable and the type and power of the charging station used. Please contact your dealer for further information. For more information on WLTP click here.

 

**** The fuel consumption, CO2 emissions and range figures mentioned comply with the WLTP test procedure, on the basis of which new vehicles are type approved from 1 September 2018. This WLTP procedure replaces the European drive cycle (NEDC), which was the test procedure used previously. Due to more realistic test conditions, the fuel consumption and CO2 emissions measured under the WLTP are, in many cases, higher compared to those measured under the NEDC. The fuel consumption, CO2 emissions and range figures may vary depending on actual conditions of use and on different factors such as: charging frequency, driving style, speed, specific equipment, options, format of tires, outside temperature and thermal comfort on board the vehicle. Please contact your dealer for further information. For more information on WLTP click here.